Skip to content
Citadel Ten
Software studio · Utah

Custom software for the workflowsyour off-the-shelf tools don't handle.

Citadel Ten helps small businesses automate repetitive admin work, connect disconnected systems, reconcile messy data, and build the internal tools no vendor sells, without hiring a full engineering team.

Book a workflow reviewEmail us
  • Led by a senior engineer
  • Works around your tools
  • No bloated platforms
Fig. 01Workflow schematic
SPREADSHEETSTEXTS & EMAILCSV EXPORTSMISSED CALLSTHE SYSTEMCitadel TenBUILT AROUND YOUR TOOLSCLEAN REPORTSAUTO FOLLOW-UPLIVE STATUSIN SYNC
What we do

Most small businesses don't need another platform. They need the few pieces of software their off-the-shelf tools never covered. Citadel Ten builds those pieces around the systems you already use, so the manual, in-between work quietly disappears.

  • Internal tools
  • Workflow automation
  • Data reconciliation
  • System integrations
  • Practical AI
The problem

If your team still does it by hand every week, it's worth a look.

Manual work hides in the gaps between tools. Individually the tasks feel small; together they cost real hours, revenue, and follow-through.

  • Key knowledge that lives in one person's head, or one fragile spreadsheet.
  • Work that only moves forward when someone remembers to push it.
  • No clear view of what's slipping until a customer points it out.
  • Hours disappearing into copy-paste, cleanup, and re-entry every week.
  • Tools that don't talk to each other, so the copying falls to you.
  • Software that almost fits, plus a pile of manual workarounds for the rest.
Services

What Citadel Ten can build

Where projects usually start — not the limits of what we build. One principle throughout: lightweight software shaped around how your team already works.

TOOLS

Internal Tools

Custom dashboards, admin panels, job trackers, intake systems, and approval workflows designed around the way your team already works.

AUTOMATION

Workflow Automation & Integrations

Automations that cut repetitive admin and integrations that keep your tools in sync: follow-ups, reminders, customer updates, form intake, notifications, and handoffs between systems.

DATA

Data Reconciliation & Reporting

Systems that clean up messy exports, match records across tools, flag inconsistencies, and produce reliable reports without the spreadsheet marathon.

AI

AI-Assisted Operations

Practical AI that summarizes, classifies, extracts, and drafts inside real business processes — used where it genuinely removes friction, not as a gimmick.

Everything else

Doesn't fit a box?

Plenty of the best projects don't. If it's practical software and it would save your team real hours, it's in scope — a short workflow review is the quickest way to find out.

Book a workflow review
How it works

A simple process, built around one painful workflow.

You're in the loop at every step: clear updates on what's being built and why, quick replies when questions come up, and no going quiet between milestones.

  1. 01

    Workflow Review

    We find the manual process, bottleneck, or recurring headache that's actually worth fixing first.

  2. 02

    Solution Design

    We map the current workflow, the tools involved, the edge cases, and the outcome you're really after.

  3. 03

    Build & Integrate

    We build a lightweight solution around your existing systems, instead of forcing a full platform replacement.

  4. 04

    Iterate & Support

    We refine the workflow after real-world use and provide ongoing support or improvements where it makes sense.

Example work

From manual to automated

A sample of everyday workflows: the manual version, what a lightweight build turns it into, and what the change buys back in hours and revenue.

  • Manual

    Quotes that go quiet after they're sent

    Automated

    Automatic, well-timed follow-up until they close or bow out.

    Revenue recovered
  • Manual

    Customers calling the front desk for status

    Automated

    Job and repair updates that reach them without a phone call.

    Hours off the phone
  • Manual

    Missed calls during a busy shift

    Automated

    An instant text-back so the lead never goes cold.

    Leads kept warm
Concept builds

What a build actually looks like

Three common builds, drawn the way we'd build them. Every project is different, but the shape is the same: a small system fitted around the workflow, not the other way around.

Fig. 02Concept · Automation
RUNS ON ITS OWNQUOTE SENTDAY 0EMAILDAY 2TEXTDAY 5CALL TASKDAY 9CLOSED

Quote follow-up engine

Every sent quote gets a schedule: a nudge at day two, a text at day five, a call task at day nine. Nothing depends on someone remembering.

Fig. 03Concept · Internal tool
INTAKEIN PROGRESSREADYSMS SENT · AUTO

Job status board

One board for every job in flight. When a stage changes, the customer hears about it automatically instead of calling the front desk.

Fig. 04Concept · Data
CRM EXPORTBANK CSV1 MISMATCH FLAGGED

Weekly owner report

Exports from two systems reconcile themselves into one clean report every Monday morning, with any mismatches flagged for review.

Why Citadel Ten

A serious technical partner, without the overhead.

We work around your stack

Solutions are built to fit the tools you already pay for, not to replace them with one more platform to learn.

Expert engineering, directly

You work with the engineer building the system. No account managers, no offshore handoffs, no telephone game.

Outcomes, not buzzwords

Every project is scoped around a concrete business result: hours saved, revenue recovered, errors removed.

Right-sized and maintainable

We build the simplest thing that solves the problem, documented and supported so it keeps running after handoff.

About

Real engineering — direct, not outsourced.

Citadel Ten is a software studio led by a senior engineer with 10+ years building and shipping production systems. We bring that depth to small businesses that need practical software they can't get off the shelf, working with teams in Salt Lake City, across Utah, and remotely.

You work directly with the engineer building your system, never handed off to a junior learning on your budget. You'll always know where things stand, and every engagement starts with your real workflow, not a product pitch.

Profile
Experience
10+ years
Focus
Automation & custom software
Based in
Utah, United States
Entity
Citadel Ten LLC
Start a conversation
Engagement models

Scoped around the value of the workflow.

How we price depends on the value and complexity of the problem, not hours on a clock. A typical engagement flows through all three: a short review, a fixed-scope build, then a monthly retainer that keeps the system improving.

Recommended first step

Workflow Review

$500one-time

The best first step when there's clear pain but the scope is still fuzzy.

  • 60–90 minute working session
  • Current-state process map
  • Prioritized automation opportunities
  • Rough cost & timeline estimate
  • Credited toward your build.
Book a workflow review

Fixed-Scope Build

from $8,000per project

A defined build scoped around a workflow that's costing you real money — an automation, an internal tool, an integration.

  • Defined deliverables and out-of-scope
  • Built around your existing tools
  • Tested against real examples
  • 50% up front, 50% on delivery
Discuss a project

Support Retainer

from $1,500/momonthly

An ongoing automation partner once your first system is live — a standing line to keep shipping improvements every month, not just keep the lights on.

  • Continuous improvements, not just upkeep
  • Automations monitored and kept healthy
  • New workflows built as priorities shift
  • Priority access and recurring reporting
Discuss a project

Pricing reflects the value of the workflow being fixed, not hours worked. Most projects land between $8k and $25k.

FAQ

Common questions

Do I have to replace the software I already use?

No. The whole approach is to build lightweight tools and automations around your existing systems, so your team keeps working the way it already does.

Is this just another AI automation agency?

No. Citadel Ten is a software studio. AI is one tool in the kit, used only where it removes real friction. Most projects are practical internal tools, integrations, and workflow automation.

How do projects usually start?

With a short workflow review. We identify the process worth fixing, estimate the value of solving it, and decide together whether a custom solution makes sense before any build begins.

How much does a project cost?

It depends on the value and complexity of the workflow being fixed, not hours on a clock. Most builds start at $8k and land between $8k and $25k, with a fixed scope agreed up front. Ongoing work can move to a monthly retainer.

Get in touch

Tell us about the software your business is missing.

Send a short note about what you'd like to improve or build — a manual process, a messy report, an internal tool, an integration. The more concrete, the better.

Directalex@citadelten.com

We read every message and reply personally — usually within a business day.

Prefer to DM? @citadelten
Add project details (optional)

* required · no spam, ever